FAQ

DRIED & PRESERVED FLORALS

Are those real?!

Yes, they are … but they have gone through a unique preservation process, which extracts moisture from flowers, maintains them in the dehydrated state and seals the flowers to protect their natural shape.  East Olivia has been at the forefront of designing with dried and preserved flowers for over 6 years.  We do our absolute best to source sustainable preserved ingredients whenever possible, these stems sustainably sourced and treated with a 100% plant-based, biodegradable preservation formula.

How long will my arrangement last?

It can last a year or more if handled with care and kept in a dry environment. 

Here some tips:

  1. Keep out of direct sunlight. Sunlight can deteriorate or drain color from blooms.
  2. Be gentle with the bouquet. Dried flowers are delicate and often shed when handled.
  3. Do not place bouquet in or near water or around excessive humidity, which can deteriorate preserved stems.

My arrangement is shedding. Is that normal?

Yes, shedding is completely normal but if you feel the arrangement has experienced excessive shedding during transit, please send a picture upon arrival to orders@eastolivia.com


PACKAGING 

My vase is stuck in the box. Help!

Grab a pair of sharp scissors and snip that zip tie. Just be careful not to scratch the vase. 

Should I remove the twine around my bouquet?

The twine, or bind wire, is meant to keep the design in place. We recommend leaving it on.  


FRESH FLORAL BOXES

I got my fresh floral box today, but some of them look sad. What’s the deal with that?

Most flowers will perk up once you give them a fresh cut and get them in cool water. Please read through our care and conditioning PDF  for further  instructions.  If there are quality issues with flowers upon arrival please take a picture and submit to orders@eastolivia.com for further evaluation.

Shipping and Handling 

All Fresh Floral Boxes are shipped directly from Holland to your home via FedEx.  You will receive a tracking number via email as soon as your box clears US customs.  Due to the impact of COVID-19,  scheduled flights from Holland are subject to change and could have an affect on your order.  Please note, while we will do everything in our power to accommodate our customers, we are not responsible for any delays or damages during transit.

Return Policy

All sales are final. Due to the nature of this ephemeral product traveling internationally, some flowers may not arrive looking their best. If you have any quality issues with a shipment, please take pictures of the product upon arrival and send it to orders@eastolivia.com for review. You can review our full refund policy HERE.



GENERAL POLICY

Shipping and Handling 

Due to the impact of COVID-19, order processing may take between 3-5 business days.  Once your order is shipped, you will get a notification via email with tracking. 

Return Policy

All sales are final. If you have any issues with your order, please email orders@eastolivia.com 

You can review our full refund policy HERE.

 

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We didn’t answer your question? Shoot us an email at orders@eastolivia.com and we’ll be happy to assist you. We want to hear any and all questions and feedback.

Prefer the phone? Leave us a voicemail here: (901) 205-9602. Maybe you even love snail mail? Send us a note at 642 W 138th ST, New York, NY 10031.